Privacy Policy

Welcome to SMVS!

Your privacy is important to us, and we want you to feel comfortable and informed about how we handle your information. This privacy policy explains what information we collect, how we use it, and how we keep it secure. If you have any questions or concerns after reading this, please reach out to us at info@smvs.org.

1. What Information We Collect

We may collect and store information about you when you interact with us.

• Personal Information: Your name, contact details (like email and phone number), family details, and demographic information (such as postcode, city, area).
• Supporting Our Work: Information related to donations you make to support our initiatives.
• Event Participation: Details when you register or participate in events, satsangs, workshops, or seminars organized by us.
• Feedback: Information you provide when giving us feedback to help improve our services.
• App Usage: Data collected when you use our mobile or tablet applications.
• Online Activities: Information collected when you register for online contests, subscribe to direct email communications, or participate in surveys or special offers.
• Media Capture: Instances where you are filmed, photographed, or recorded during satsang activities, events, or online sessions.
• Virtual Meetings: Data collected through software-enabled online meetings (satsang) and web-audio-video satsangs.
• Volunteer Collaboration: Information gathered through team collaboration software used for volunteer meetings.
• Sharing Experiences: Your voluntary sharing of experiences or testimonials related to Guruji, saints, personal or your involvement with our organization.
• Meta platform data: When you interact with our services via Meta’s platforms (e.g., Facebook Login or Graph API), we may collect data such as your Facebook user ID, name, email, profile information, or other data you authorize us to access through Meta’s APIs, based on your consent.

2. How We Use Your Information

• Provide Information: Deliver information about programs, events, and other services you have requested or signed up for.
• Manage Relationships: Maintain and manage our relationship with you, including support activities related to programs, practices, and processes you have registered for.
• Communication: Contact you via phone calls, WhatsApp messages, email, and other social media platforms you have consented to, for support related to registered programs and activities.
• Improve Services: Monitor, measure, and improve our content, website, and services to enhance and personalize your user experience.
• Customer Support: Respond to your queries and resolve complaints promptly.
• Legal Compliance: Provide necessary information to comply with regulatory or legal obligations.
• Security and Compliance: Detect, prevent, investigate, or remedy criminal, illegal, or prohibited activities. Conduct internal testing of our website, systems, and services to enhance security and performance, ensuring any information used for testing purposes is anonymized.
• Partnership Services: Collaborate with third parties you have a relationship with (e.g., social media platforms) to deliver joint content and services.
• Initiative Updates: Keep you informed about our various initiatives and project progress updates.
• Donations Processing: Process your donations and provide you with donation receipts.
• Meta specific use: Use data accessed via Meta’s APIs to enable features like Facebook Login, personalized content, or event integration with Meta’s platforms, as authorized by you.

3. How We Share Your Information

We do not sell your data to third parties for marketing or any other purpose. We may share your information in the following cases:

• With Service Providers: : With trusted third parties who assist in operating our website, apps, or services (e.g., payment processors, analytics providers), under strict confidentiality agreements.
• With Meta : When using Meta’s APIs, we share limited data with Meta as required to enable functionality (e.g., authentication or API access), in accordance with Meta’s Platform Terms.

4. Security of Your Information

Your information is secure with us. We have implemented physical, electronic, and managerial procedures to safeguard and protect it from unauthorized access or disclosure.

5. Marketing:

Our Organization does not sell any data to third parties for marketing or any other purpose.

6. Cookies: How We Use Them

Cookies are small files that websites store on your computer to help improve your browsing experience. Here’s how we use them:

• Essential Cookies: These are necessary for the website to function properly.
• Analytical/Performance Cookies: They help us understand how you use our site, so we can make it better.
• Functionality Cookies: These personalize your experience by remembering your preferences.
• Targeting Cookies: We may use these to deliver content and ads tailored to your interests.

You can manage or delete cookies in your browser settings, but please note that this may affect your experience on our website.

7. Links to Other Websites

Our website may contain links to other sites that we don’t control. Once you leave our site, remember that we can’t guarantee the privacy and security of any information you provide on those sites. Check their privacy policies if you have concerns.

8. Controlling Your Personal Information

You have choices about how we use your personal information:

• If you change your mind about preferences, contact us at info@smvs.org.
• If you’ve authorized us to access your Meta data, you can manage or revoke permissions via your Facebook account settings. We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. Data accessed via Meta’s APIs is deleted promptly upon your request or when no longer needed for the authorized purpose.

9. Changes to This Policy

We may update this policy occasionally to reflect changes in how we handle your information. Check this page from time to time to stay informed.

This policy was last modified on May 19, 2025.